Last Updated: August 9, 2026

These Terms of Use (“Terms”) govern your access to and use of the InferPheno™ Enterprise application, website, health and lifestyle insight services, reports, periodic reassessment features, and related digital services (“InferPheno™ Enterprise” or the “Services”) provided by ProXplor PTE. LTD. (“ProXplor,” “we,” “us,” or “our”).

By accessing or using InferPheno™ Enterprise, you acknowledge that you have read, understood, and agree to be bound by these Terms and the InferPheno™ Enterprise Privacy Policy. If you do not agree to these Terms, you should not access or use the Services.

InferPheno™ Enterprise is an organization-authorized personal health and lifestyle information platform for authorized users of enterprises, government institutions, and other organizations.

Through ProXplor Nexus™ Solutions, participating organizations may configure health and lifestyle insight services, report types, and service frameworks according to their health and wellbeing objectives and program requirements.

Organization authorization determines a user’s eligibility to access Services configured by that organization. It does not grant the affiliated organization, its administrators, or other organization personnel access to the user’s personal health and lifestyle information, submitted images, or individual reports.

InferPheno™ Enterprise provides general health and lifestyle information, visual phenotype observations, personalized status references, daily lifestyle suggestions, and periodic reassessment references. It is not intended for disease diagnosis, disease prediction, clinical screening, treatment, prescription, clinical measurement, emergency medical advice, or medical decision-making.

1. About InferPheno™ Enterprise

InferPheno™ Enterprise is a digital health and lifestyle information platform developed by ProXplor for authorized users of participating enterprises, government institutions, and other organizations.

Organizations may use ProXplor Nexus™ Solutions to configure health and lifestyle insight services, report types, and related service frameworks powered by the InferPheno™ engine.

Depending on the Services configured by the user’s affiliated organization, InferPheno™ Enterprise may provide:

• Visual phenotype observations;

• Lifestyle status references;

• Personalized health and lifestyle insights;

• Daily lifestyle suggestions;

• Periodic reassessment references;

• Other organization-configured lifestyle and wellbeing information services within the defined scope of InferPheno™ Enterprise.

InferPheno™ Enterprise is designed to help authorized users view, understand, and continuously track their own health and lifestyle information and observe relevant changes over time.

2. Eligibility and Organization-Authorized Access

Access to InferPheno™ Enterprise requires authorization from a participating enterprise, government institution, or other organization.

The user’s affiliated organization may determine:

• User eligibility;

• Service authorization;

• Available report types;

• Available features;

• Applicable service permissions.

Organization authorization provides eligibility to use Services configured for that organization only.

Organization authorization does not constitute authorization for the organization to access the individual user’s personal health and lifestyle information or reports.

You may use InferPheno™ Enterprise only if you are legally permitted to use digital services under the laws applicable to you.

If you are below the minimum age required by applicable law to independently consent to digital services, you may use the Services only where appropriate parental, guardian, organizational, or other legally required authorization or consent has been obtained.

By using InferPheno™ Enterprise, you represent that you are legally permitted to accept these Terms or that the legally required authorization has been obtained on your behalf.

3. Account Authentication and User Information

Access to personal health and lifestyle information is account-specific.

Each user must successfully authenticate through their own supported Sign in with Apple or Sign in with Google account before accessing personal information or individual reports.

InferPheno™ Enterprise uses the unique authentication identifier returned by the applicable authentication provider to associate the authenticated user with their individual InferPheno™ Enterprise account and information.

Depending on the Services available to you, you may be asked to provide information including:

• Display name or user identifier;

• Sex;

• Date of birth;

• City, country, or region of long-term residence;

• Phone number, where required;

• Email address, where required;

• Organization-related authorization information;

• Health and lifestyle-related inputs;

• User-submitted images.

You agree to provide information that is accurate and appropriate for the Services you use.

You are responsible for maintaining the security of your account and must not:

• Use another person’s account without authorization;

• Allow another person to access your account without authorization;

• Circumvent account authentication or access controls;

• Impersonate another person;

• Provide intentionally false or misleading account information.

4. User-Submitted Images

Depending on the report type and Services configured by the user’s affiliated organization, InferPheno™ Enterprise may ask users to voluntarily submit images including:

• Frontal facial image;

• Profile facial image;

• Frontal tongue image.

Submitted images are used only to provide the requested image-based health and lifestyle insight service, including visual phenotype observation and generation of the corresponding report.

You agree that you will:

• Submit only images required for the applicable Service;

• Follow the image-capture and submission instructions provided in the application;

• Not submit images of another individual unless you have appropriate authorization;

• Not submit unlawful, intentionally misleading, manipulated, offensive, or irrelevant images;

• Not attempt to use the image-processing functions for purposes outside the intended scope of InferPheno™ Enterprise.

InferPheno™ Enterprise does not use submitted facial or tongue images for:

• Identity verification;

• Facial recognition;

• Biometric identification;

• Biometric authentication;

• Surveillance;

• Advertising;

• Behavioral advertising;

• User tracking;

• Cross-app tracking;

• Commercial profiling;

• Data brokerage;

• Sale of personal information;

• Third-party identity matching;

• Model training.

InferPheno™ Enterprise does not create facial recognition templates, biometric identifiers, biometric profiles, biometric templates, or face-based identity records from submitted images.

Submitted images are temporarily processed on cloud infrastructure solely to provide the requested Service.

Report generation typically takes approximately 2–3 minutes. Once processing is completed, submitted images are automatically deleted and are not retained as long-term account records.

Generated health and lifestyle insight reports may remain available in the individual user’s authenticated account in accordance with applicable retention and deletion rules.

5. Health and Medical Boundary

InferPheno™ Enterprise provides general health and lifestyle information, visual phenotype observations, lifestyle status references, personalized health and lifestyle insights, daily lifestyle suggestions, and periodic reassessment references.

InferPheno™ Enterprise is not intended to function as a medical device and does not provide:

• Medical diagnosis;

• Disease diagnosis or confirmation;

• Disease prediction;

• Clinical screening;

• Emergency medical advice;

• Treatment plans;

• Prescription guidance;

• Medication advice;

• Clinical measurement;

• Medical-device measurement;

• Medical decision support.

Image-based processing within InferPheno™ Enterprise is intended only to support visual phenotype observation and general health and lifestyle information services.

InferPheno™ Enterprise reports and outputs should not be interpreted as medical diagnoses, clinical screening results, clinical measurements, treatment recommendations, prescriptions, emergency warnings, or substitutes for professional medical examination or care.

InferPheno™ Enterprise does not replace physicians, qualified healthcare professionals, medical institutions, laboratory testing, clinical testing, regulated medical devices, diagnosis, treatment, or professional medical care.

If you have symptoms, health concerns, or require medical care, please consult a qualified healthcare professional.

In an emergency, contact your local emergency services or seek immediate medical assistance.

6. User Responsibilities

You are responsible for how you use InferPheno™ Enterprise and how you interpret or act upon information provided through the Services.

You agree that you will not:

• Use InferPheno™ Enterprise as a substitute for professional medical diagnosis or treatment;

• Use InferPheno™ Enterprise for emergency medical situations;

• Ignore or delay appropriate professional medical care because of information provided through the Services;

• Represent InferPheno™ Enterprise outputs as medical diagnoses, clinical screening results, medical examinations, medical certifications, prescriptions, or regulated medical-device outputs;

• Use the Services to provide unauthorized medical, diagnostic, clinical, or treatment services;

• Provide false, misleading, unlawful, or unauthorized information or images;

• Misuse the Services in a manner that may harm ProXplor, other users, participating organizations, infrastructure providers, or other parties.

7. Privacy and Data Use

Your use of InferPheno™ Enterprise is governed by the InferPheno™ Enterprise Privacy Policy, which explains how ProXplor collects, uses, processes, stores, protects, shares, retains, and deletes personal data.

The Privacy Policy is available at:

https://www.proxplor.com/inferpheno-privacy-policy

By using the Services, you acknowledge that you have read and understood the applicable Privacy Policy.

Where user consent is required for particular processing activities, consent may be requested separately.

Organization authorization to use InferPheno™ Enterprise is separate from an individual user’s consent to the processing of personal data.

8. Organization-Authorized Services

InferPheno™ Enterprise operates primarily through services configured for participating enterprises, government institutions, and other organizations.

The Services available to an individual user may depend on:

• The user’s affiliated organization;

• The organization’s configured health and wellbeing program;

• Available report types;

• Service permissions;

• Authorization status;

• Applicable service period.

Users may access only the Services made available to them through valid organization authorization.

Organization-authorized access must not be sold, transferred, duplicated, shared, circumvented, or obtained through unauthorized means.

ProXplor may restrict or revoke access where authorization has expired, been withdrawn, or is otherwise no longer valid.

Commercial arrangements, service fees, deployment terms, organization-specific configurations, and other business arrangements between ProXplor and participating organizations may be governed by separate enterprise agreements and are not part of these Terms unless expressly stated.

9. Acceptable Use

You agree not to use InferPheno™ Enterprise to:

• Violate applicable laws, regulations, platform requirements, or third-party rights;

• Upload unlawful, harmful, misleading, offensive, manipulated, irrelevant, or unauthorized content;

• Upload images of another person without appropriate authorization;

• Interfere with the operation, security, availability, or integrity of the Services;

• Circumvent access controls, authentication mechanisms, authorization systems, security features, or usage limits;

• Attempt unauthorized access to another user’s account, information, or reports;

• Use bots, scripts, automated systems, scraping tools, or other unauthorized tools to access or manipulate the Services;

• Reverse engineer, decompile, disassemble, extract, reproduce, or attempt to derive source code, models, workflows, system logic, or proprietary technology except where expressly permitted by applicable law;

• Use InferPheno™ Enterprise outputs to provide unauthorized medical, clinical, diagnostic, treatment, certification, or regulated healthcare services;

• Misrepresent the nature, purpose, accuracy, or intended use of InferPheno™ Enterprise outputs.

10. Intellectual Property

InferPheno™ Enterprise and its associated technology, software, interfaces, workflows, models, report structures, text, graphics, branding, trademarks, product names, frameworks, and other proprietary content are owned by ProXplor or, where applicable, their respective rights holders and are protected by applicable intellectual property laws.

Subject to your compliance with these Terms, ProXplor grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services made available to you.

This right is limited to personal use of the organization-authorized Services available through your account.

Unless expressly authorized by ProXplor or permitted by applicable law, you may not:

• Copy;

• Modify;

• Reproduce;

• Republish;

• Sell;

• Lease;

• License;

• Sublicense;

• Distribute;

• Commercialize;

• Reverse engineer;

• Create derivative products based on

InferPheno™ Enterprise or its proprietary content or technology.

11. User Content and Limited Processing License

You retain any rights you may have in information, images, or other materials you submit to InferPheno™ Enterprise.

By submitting information or images, you grant ProXplor a limited right to process, analyze, temporarily store, and use that information only as reasonably necessary to:

• Provide the requested Services;

• Generate applicable reports;

• Maintain user accounts;

• Secure and operate the Services;

• Provide technical support;

• Comply with applicable legal obligations.

This limited right is governed by these Terms and the InferPheno™ Enterprise Privacy Policy.

It does not permit ProXplor to sell your personal data, personal health and lifestyle information, submitted images, or individual reports.

User-submitted facial and tongue images are not used for model training.

Submitted facial and tongue images are automatically deleted after the requested image-processing workflow is completed and are not retained as long-term account records.

12. Reports and Outputs

Depending on the Services configured by the user’s affiliated organization, InferPheno™ Enterprise may generate:

• Visual phenotype observations;

• Lifestyle status references;

• Personalized health and lifestyle insights;

• Daily lifestyle suggestions;

• Periodic reassessment references;

• Health and lifestyle insight reports.

Reports and outputs are generated using available user-provided information, submitted images, applicable service configuration, system logic, and analytical models.

You acknowledge that reports and outputs may be affected by factors including:

• Image quality;

• Lighting;

• Image positioning;

• Completeness and accuracy of user-provided information;

• Available contextual information;

• Technical limitations;

• Analytical model limitations;

• Service configuration.

Reports and outputs are intended to provide general health and lifestyle information and wellness guidance only.

They do not constitute medical diagnosis, disease prediction, clinical screening, medical examination, laboratory testing, clinical measurement, disease confirmation, treatment instructions, prescriptions, or medical decision support.

ProXplor does not represent that every report or output will be complete, error-free, applicable to every individual, or suitable for every circumstance.

13. Report Access and Sharing

Personal reports are accessible through the individual user’s authenticated account.

Users must successfully authenticate through the supported account authentication method before accessing personal reports.

The affiliated organization’s authorization of a user does not provide the organization with automatic access to the user’s individual reports.

Users may choose to share a report through an available sharing feature.

Where secure report sharing is available:

• Sharing must be initiated or expressly authorized by the individual user;

• Shared access may use an encrypted link and access key;

• The shared access link is limited to 3 views or 7 days, whichever occurs first.

Expiration of the shared access link does not by itself delete the original report retained in the user’s authenticated account.

Users are responsible for deciding whether to share reports and should share information only with recipients they trust.

14. Organization Authorization and Individual User Access

An enterprise, government institution, or other participating organization may manage:

• User eligibility;

• Service authorization;

• Available report types;

• Applicable service permissions;

• Program-level configuration.

Organization authorization determines service eligibility and access permissions only.

It does not grant the affiliated organization, its administrators, human resources personnel, finance personnel, managers, or other organization representatives access to the individual user’s:

• Submitted facial or tongue images;

• Personal health and lifestyle information;

• Individual visual phenotype observations;

• Individual health and lifestyle insight reports;

• Periodic reassessment results.

Personal health and lifestyle information is accessible through the individual user’s authenticated account and is intended for that user’s own viewing and understanding.

Information may be shared with an organization only where:

• The individual user explicitly initiates or authorizes such sharing through an available feature; or

• Disclosure is required or permitted by applicable law.

Organization authorization does not constitute consent for organizational access to individual health and lifestyle information.

InferPheno™ Enterprise does not use individual health and lifestyle information to determine:

• Employment eligibility;

• Employment suitability;

• Promotion;

• Compensation;

• Disciplinary action;

• Insurance eligibility;

• Similar organizational decisions concerning the individual user.

15. Infrastructure and Authentication Services

InferPheno™ Enterprise is developed and operated by ProXplor.

Certain external infrastructure and authentication services may be used where necessary to provide, secure, distribute, or operate the Services, including cloud infrastructure and supported account authentication services.

These may include:

• Alibaba Cloud infrastructure;

• Sign in with Apple;

• Sign in with Google;

• Apple App Store;

• Google Play.

Use of these services may also be subject to applicable terms and privacy requirements of the relevant provider.

Where service providers process personal data on behalf of ProXplor, such processing is limited to what is reasonably necessary to provide or support the applicable service.

ProXplor does not authorize infrastructure or authentication service providers to use personal health and lifestyle information or submitted images for their own advertising, commercial profiling, or independent marketing purposes.

16. Data Storage and Technical Infrastructure

Submitted facial and tongue images are temporarily processed on Alibaba Cloud infrastructure located in Singapore solely for the requested image-based Service.

Report generation typically takes approximately 2–3 minutes.

Once processing is completed, submitted facial and tongue images are automatically deleted and are not retained as long-term account records.

ProXplor uses reasonable administrative, technical, and organizational measures designed to protect user data, personal health and lifestyle information, reports, and submitted images.

Such measures may include:

• Access controls;

• Encryption in transit where appropriate;

• Secure infrastructure;

• Internal permission management;

• System monitoring;

• Purpose limitation;

• Data minimization;

• Short-term image processing;

• Automatic image deletion;

• Operational security procedures.

No digital system, mobile application, cloud service, or internet transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the security of their own account and authentication credentials.

17. Availability and Changes to the Services

ProXplor may update, modify, improve, replace, restrict, suspend, or discontinue parts of InferPheno™ Enterprise where reasonably necessary, subject to applicable law and platform requirements.

This may include changes to:

• Features;

• Workflows;

• Report types;

• Service configurations;

• User interfaces;

• Authorization mechanisms;

• Technical requirements;

• Availability.

The Services available to a user may also change if the user’s affiliated organization changes its program configuration or authorization.

ProXplor does not guarantee that the Services will always be uninterrupted, error-free, available in every jurisdiction, or compatible with every device, operating system, or technical environment.

18. Suspension and Termination

ProXplor may suspend, restrict, or terminate access to the Services where reasonably necessary, including where:

• These Terms have been violated;

• Information or images have been submitted unlawfully or without authorization;

• The Services have been misused;

• Unauthorized access has been attempted;

• Security controls or authorization mechanisms have been circumvented;

• Fraud or abuse is suspected;

• Use of the Services creates material legal, security, privacy, safety, or operational risk;

• The user’s organization authorization has expired or been withdrawn;

• Suspension or termination is required by applicable law or platform requirements.

Users may stop using InferPheno™ Enterprise at any time.

19. User Control and Account Deletion

Users may initiate deletion of their account through the in-app account deletion function.

Users may also contact ProXplor regarding deletion of personal data or stored reports at:

privacy@proxplor.com

Upon account deletion, the user’s account and associated stored personal data and reports will be deleted in accordance with the InferPheno™ Enterprise Privacy Policy, except where limited retention is required or permitted by applicable law.

Limited information may be retained where necessary to:

• Comply with legal obligations;

• Establish, exercise, or defend legal claims;

• Prevent fraud or abuse;

• Maintain legally permitted security or transaction records.

Information retained for such purposes will remain subject to appropriate safeguards and will not be retained longer than reasonably necessary for the applicable purpose.

Original submitted facial and tongue images are automatically deleted after processing and are therefore not normally retained as part of long-term account data.

20. Disclaimer of Warranties

InferPheno™ Enterprise is provided on an “as is” and “as available” basis, subject to rights that cannot be excluded under applicable law.

To the maximum extent permitted by law, ProXplor disclaims warranties, whether express, implied, statutory, or otherwise, including warranties relating to merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation.

InferPheno™ Enterprise is intended to provide general health and lifestyle information and wellness guidance.

ProXplor does not warrant that every report, insight, observation, suggestion, or other output will be complete, error-free, applicable to every user, or suitable for every circumstance.

InferPheno™ Enterprise outputs are not represented as medical diagnoses, clinical measurements, medical examinations, clinical screening results, treatment recommendations, prescriptions, or medical decision support.

21. Limitation of Liability

To the maximum extent permitted by applicable law, ProXplor and its directors, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or economic damages arising from or relating to use of or inability to use InferPheno™ Enterprise.

This may include, to the extent permitted by applicable law, losses arising from:

• Service interruption;

• Loss of data;

• Unauthorized account access;

• Inaccurate or incomplete user information;

• Reliance on reports or outputs;

• User decisions or actions;

• Technical failures;

• Unauthorized use or misuse of the Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

22. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless ProXplor, its directors, officers, employees, contractors, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising from or relating to:

• Your unlawful use or misuse of InferPheno™ Enterprise;

• Your material violation of these Terms;

• Your violation of applicable law or third-party rights;

• Your submission of unauthorized, unlawful, intentionally misleading, or inappropriate information or images;

• Your unauthorized use of InferPheno™ Enterprise outputs in medical, clinical, diagnostic, treatment, certification, or other prohibited contexts;

• Your misrepresentation of InferPheno™ Enterprise outputs as medical diagnoses, clinical examinations, disease screening results, medical certifications, treatment recommendations, prescriptions, or regulated medical-device outputs.

This section applies only to the extent permitted under applicable law.

23. Governing Law

These Terms are governed by the laws of Singapore, except where mandatory consumer protection, privacy, employment, or other applicable local laws require otherwise.

Any dispute arising from or relating to these Terms or use of InferPheno™ Enterprise will be handled in accordance with applicable law and the jurisdiction of competent courts or dispute-resolution bodies.

Nothing in these Terms deprives users of mandatory rights or protections available under applicable law.

24. Changes to These Terms

ProXplor may update these Terms from time to time to reflect changes in:

• InferPheno™ Enterprise Services;

• Technology;

• Organization-authorized service models;

• Legal or regulatory requirements;

• Platform requirements;

• Security practices;

• Business operations.

Where changes are material, ProXplor may provide notice through the application, website, or other appropriate channels.

The “Last Updated” date at the beginning of these Terms indicates when the Terms were most recently revised.

Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

25. Contact Us

If you have questions about these Terms or InferPheno™ Enterprise, please contact:

ProXplor PTE. LTD.
Website: www.proxplor.com
General Email: info@proxplor.com
Privacy Email: privacy@proxplor.com