InferPheno Privacy Policy
Privacy and Data Use Terms
Last Updated: [June 30, 2026]
This Privacy Policy explains how ProXplor PTE. LTD. (“ProXplor,” “we,” “us,” or “our”) collects, uses, stores, protects, and manages personal data, profile information, health-related information, user-submitted images, and digital interaction data when users access or use the InferPheno application, website, services, reports, assessments, and related digital products (“InferPheno” or the “Services”).
By using InferPheno, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.
1. Information We Collect
Depending on how you use InferPheno, we may collect the following categories of information.
1.1 Account and Profile Information
We may collect information provided by users when creating, updating, or using a profile, including:
Display name;
Gender;
Date of birth;
City or region of long-term residence;
Phone number;
Email address.
We collect this information only where it is relevant to account setup, user identification, personalization, health intelligence analysis, service delivery, user support, security, or compliance.
1.2 Date of Birth and Age-Related Information
We collect date of birth to understand the user’s age, age group, and age-related health context.
Where relevant, and based on user-provided profile information, date of birth may also help InferPheno understand age-related environmental and climate context associated with the user’s birth year. This helps InferPheno support more context-aware health-state interpretation and active health management.
InferPheno does not use date of birth to make clinical diagnoses or to replace professional medical judgment.
1.3 City or Region of Long-Term Residence
We collect the user’s city or region of long-term residence to understand the user’s current long-term living environment.
This may include general natural environment, climate characteristics, regional lifestyle context, and environmental background factors relevant to health-state understanding, digital phenotype analysis, and active health management.
InferPheno does not collect GPS-level precise location for this purpose unless separately disclosed and authorized. City or region of long-term residence is used as contextual information and is not intended to track the user’s live location.
1.4 User-Submitted Images
InferPheno may ask users to submit specific images required for its visual phenotype analysis and health intelligence features, including:
Front-facing facial image;
Side-facing facial image;
Front-facing tongue image.
These images are used to support visual phenotype analysis, tongue-related visual assessment, functional-state understanding, digital phenotype analysis, reassessment-based health intelligence, and active health management.
InferPheno uses these images to analyze visible health-related features, visual patterns, and phenotype-related signals. These images help the system understand observable external characteristics that may be relevant to health-state interpretation, functional-state understanding, recovery-capacity evaluation, and longitudinal reassessment.
InferPheno does not use user-submitted facial images for identity verification, face recognition, biometric identification, surveillance, advertising tracking, or cross-app tracking.
InferPheno does not create or use facial recognition templates, facial identity profiles, biometric identifiers, or biometric templates from user-submitted images.
InferPheno does not use tongue images for identity verification, biometric identification, advertising tracking, or cross-app tracking.
Users should only upload images that are necessary for InferPheno’s intended health intelligence features and should avoid uploading images of other individuals unless they have the appropriate authorization.
1.5 Health-Related Information
InferPheno may collect, process, or generate health-related information to support active health management, digital phenotype analysis, functional-state understanding, health assessment, and reassessment-based health intelligence.
This may include user-submitted information, profile information, user-submitted images, assessment inputs, digital interaction data, health-related questionnaires, report outputs, analysis results, reassessment records, and other information required to provide InferPheno features.
Health-related information and health-related visual data may be considered sensitive personal data in certain jurisdictions and will be handled with additional care.
1.6 Device, Technical, and Usage Information
We may collect technical and usage information, including device type, operating system, app version, language settings, log data, feature usage, crash information, diagnostics, and performance data.
This information helps us improve product reliability, app performance, security, user experience, and service quality.
1.7 Communications
If you contact us, we may collect your name, email address, phone number, message content, and any information you choose to provide.
2. Why We Collect User Images
InferPheno is designed around smartphone-powered digital phenotype analysis and active health management. Certain visual inputs are necessary for the Services to generate relevant health intelligence outputs.
We request the front-facing facial image, side-facing facial image, and front-facing tongue image because these images may provide different visual perspectives for health-state understanding:
The front-facing facial image helps capture visible facial characteristics, symmetry, complexion-related signals, and observable phenotype patterns;
The side-facing facial image helps provide an additional angle for visible structural and phenotype-related observation;
The front-facing tongue image helps support tongue-related visual assessment, visible oral-tongue characteristics, and reassessment-based observation.
Together, these images support a more complete visual phenotype analysis workflow and help InferPheno provide more context-aware, structured, and reassessment-ready health intelligence.
These images are not used to identify who the user is. They are used to support health-related visual analysis within InferPheno’s intended functionality.
3. How We Use Information
We use collected information for the following purposes:
To create, maintain, and manage user profiles;
To provide InferPheno features, assessments, reports, and reassessment workflows;
To process user-submitted images for visual phenotype analysis and health intelligence features;
To understand age-related and long-term residence-related contextual factors;
To support health-state understanding, digital phenotype analysis, active health management, and personalized health intelligence;
To understand general natural environment, climate characteristics, lifestyle context, and environmental background factors relevant to health intelligence analysis;
To improve product functionality, user experience, reliability, safety, security, and performance;
To provide customer support and respond to user inquiries;
To conduct internal research, model improvement, product development, and service optimization;
To prevent misuse, fraud, unauthorized access, or system abuse;
To comply with applicable legal, regulatory, and platform requirements.
4. Health and Medical Boundary
InferPheno is designed to support health intelligence, functional-state interpretation, digital phenotype analysis, active health management, wellness optimization, and decision-support workflows.
InferPheno is not intended to replace licensed medical professionals, clinical diagnosis, emergency care, or prescribed medical treatment.
InferPheno does not provide medical diagnosis, disease confirmation, emergency medical advice, or prescription treatment.
Image-based analysis within InferPheno is intended to support health intelligence and visual phenotype analysis only. It should not be interpreted as a medical diagnosis, disease screening result, emergency warning, or substitute for professional medical examination.
Where potential medical risks, urgent symptoms, clinically significant conditions, or medical concerns are identified, users should seek guidance from qualified healthcare professionals.
For customized cooperation with clinical institutions, medical institutions, or service scenarios involving clinical services, relevant partners are responsible for completing the required medical, data, privacy, professional licensing, and other applicable compliance procedures according to their jurisdiction, business model, and service scope.
This boundary allows InferPheno and ProXplor to support users, organizations, institutions, and enterprise partners within appropriate health, wellness, professional, institutional, and enterprise contexts.
5. Legal Basis and User Consent
Where required by applicable law, we collect and process personal data based on one or more of the following legal bases:
User consent;
Performance of services requested by the user;
Legitimate business interests, such as product improvement, safety, security, and service operation;
Compliance with legal or regulatory obligations.
By providing personal data, uploading images, and using InferPheno, you consent to the collection, use, processing, storage, and protection of your information as described in this Privacy Policy.
Where consent is required for specific data collection or processing activities, including camera access, photo library access, image upload, health-related data processing, or analytics, users may be asked to provide consent separately.
6. Camera, Photo Library, and Image Upload Permissions
InferPheno may request access to the device camera or photo library only where necessary for users to take, upload, or submit the images required for InferPheno’s intended health intelligence features.
Camera or photo library access is used only for user-selected image capture or upload. InferPheno does not access unrelated photos without user action or permission.
Users may manage camera and photo library permissions through their device settings.
If a user does not grant camera or photo library access, certain visual phenotype analysis and health intelligence features may not be available.
7. How We Share Information
We do not sell users’ personal data, health-related information, or user-submitted images.
We may share information only when necessary and appropriate, including:
With service providers that support hosting, cloud infrastructure, analytics, technical operations, image processing, customer support, security, and product delivery;
With authorized partners or enterprise clients when required to provide services requested by the user or organization;
With professional advisors, legal authorities, or regulators when required by law or necessary to protect rights, safety, or compliance;
In connection with business transfers, restructuring, mergers, acquisitions, financing, or similar corporate transactions, subject to appropriate safeguards.
Third-party service providers are expected to process data only for authorized purposes and to protect information using appropriate administrative, technical, and organizational measures.
We do not share user-submitted images with advertisers or use them for advertising tracking.
8. Data Storage and Security
We use reasonable administrative, technical, and organizational measures to protect personal data, health-related information, and user-submitted images against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, encryption in transit where appropriate, secure infrastructure, system monitoring, internal permission management, and operational security procedures.
However, no digital system, mobile app, cloud service, or internet transmission can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and using the Services in a secure manner.
9. Data Retention
We retain personal data, health-related information, and user-submitted images for as long as necessary to provide the Services, maintain user accounts, support assessment and reassessment records, comply with legal obligations, resolve disputes, enforce agreements, improve services, and maintain system integrity.
When personal data or images are no longer required for the purposes described in this Privacy Policy, we will delete, anonymize, de-identify, or securely retain them where required or permitted by applicable law.
Users may request deletion of their account, personal data, or user-submitted images as described in Section 11.
10. International Data Transfers
As ProXplor operates internationally, user information may be processed, stored, or transferred in countries or regions outside the user’s place of residence, subject to applicable laws and appropriate data protection safeguards.
By using InferPheno, you understand that your information may be transferred, stored, or processed internationally where necessary to provide, secure, operate, and improve the Services.
11. User Rights and Choices
Subject to applicable laws, users may have the right to:
Access personal data we hold about them;
Correct or update inaccurate information;
Request deletion of personal data, user-submitted images, or account information;
Withdraw consent where processing is based on consent;
Object to or restrict certain data processing activities;
Manage camera and photo library permissions through device settings;
Request information about how personal data and user-submitted images are used or shared;
Contact us regarding privacy-related concerns.
To exercise these rights, please contact us at:
12. Children and Minors
InferPheno is not intended for children under the minimum age required by applicable law to provide consent for digital services.
If InferPheno is used by minors, consent from a parent or legal guardian may be required, depending on applicable laws and platform requirements.
We do not knowingly collect personal data or user-submitted images from children without required parental or guardian consent. If we become aware that we have collected personal data or images from a child without proper consent, we will take appropriate steps to delete such information.
13. Analytics, Cookies, and Tracking Technologies
InferPheno may use analytics tools, cookies, device identifiers, or similar technologies to understand product usage, improve app performance, detect errors, enhance security, and optimize user experience.
We do not use personal data, health-related information, or user-submitted images to track users across third-party apps or websites for advertising purposes unless expressly disclosed and permitted by applicable law and platform rules.
14. Data Used for Research and Product Improvement
We may use aggregated, anonymized, or de-identified information for internal research, statistical analysis, product improvement, model optimization, service quality improvement, and health intelligence system development.
Where possible, such information will not identify individual users.
We will not use identifiable personal data or identifiable user-submitted images for unrelated research purposes without appropriate consent or legal basis.
15. User Control and Account Deletion
Users may request account deletion or deletion of personal data and user-submitted images by contacting us at:
After receiving a valid request, we will process the request in accordance with applicable laws, platform requirements, security requirements, and any legal or operational retention obligations.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, platform requirements, or business operations.
When we make material changes, we will notify users through the app, website, or other appropriate channels.
17. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
ProXplor PTE. LTD.
Website: www.proxplor.com
Privacy Email: privacy@proxplor.com
General Email: info@proxplor.com