SEEHA Terms of Use

Version 2.0
Last Updated: September 9, 2026

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of SEEHA Health, including the SEEHA Health mobile application, account services, user identification, personal profile management, Organization Access, information and photo submission, personal report access, account and data management, customer support, and related services provided by VSURE TECH SDN. BHD. (“VSURE”).

Please read these Terms carefully before accessing or using SEEHA Health.

By accessing, downloading, registering for, or using SEEHA Health, you acknowledge that you have read, understood, and agree to be bound by these Terms and the SEEHA Privacy Policy.

If you do not agree with these Terms or the SEEHA Privacy Policy, you must not access or use SEEHA Health.

For purposes of these Terms:

“SEEHA Health” or “SEEHA” refers to the SEEHA Health application and related services.

“We,” “us,” or “our” refers to VSURE.

“You” or “your” refers to the individual user accessing or using SEEHA Health.

2. Definitions

For purposes of these Terms:

“ProXplor” means the developer of SEEHA Health and the provider of the proprietary technology infrastructure underlying SEEHA Health.

“ProXplor Nexus™” means ProXplor’s Foundation Model & Core Technology Platform.

“InferPheno™ Engine” means ProXplor’s proprietary Digital Phenotype Inference Engine.

“User ID” means the unique identifier generated by ProXplor Nexus™ when a user first signs in using an Apple ID or Google account. The User ID is linked to the applicable sign-in account and is used to associate the correct personal profile, authorized service access, submitted information, and Personal Reports with that user.

“Personal Profile Information” means basic personal information associated with a User ID, including Display Name, Gender, Date of Birth, City of Long-Term Residence, and optional Phone Number and Email.

“Personal Report” means a personal health, wellness, lifestyle, phenotype-observation, or related report generated through the InferPheno™ Engine and associated with the corresponding User ID in ProXplor Nexus™.

“Organization Access” means the authorization mechanism through which eligible users participating in applicable B2B or B2G arrangements may receive access to specified service uses.

“Organization Access Code” means an access code allocated to a participating organization or authorized public-sector program administrator for distribution to its authorized users.

“Remaining Uses” means the number of service uses currently available to a user under the applicable participating organization or public-sector program. Remaining Uses does not constitute money, stored monetary value, virtual currency, a financial balance, a payment instrument, or a financial account.

“Participating Organization” means an organization participating in an applicable B2B arrangement through which authorized users may receive service access.

“Public-Sector Program” means an applicable public-sector program participating under a B2G arrangement through which authorized users may receive service access.

“Submitted Information” means information voluntarily submitted by a user through SEEHA Health for the applicable processing purpose.

“Submitted Photos” means the Frontal Face, Profile Face, and Tongue photos voluntarily submitted by a user through SEEHA Health for processing through ProXplor’s proprietary technology infrastructure.

“Third-Party Service Provider” means an independent health, wellness, health-management, or other service provider that may provide services separately from SEEHA Health. For purposes of these Terms, ProXplor is not a Third-Party Service Provider.

3. About SEEHA Health

SEEHA Health is a ProXplor Nexus™-based Personal Health Information & Report Access App.

SEEHA Health was developed by ProXplor for regional deployment requirements defined in collaboration with VSURE TECH SDN. BHD., a Regional Commercial Partner of ProXplor, and is published and operated by VSURE TECH SDN. BHD.

SEEHA Health is the user-facing application layer of the service and primarily provides:

User identification through a unique User ID;
Personal profile management;
Organization Access;
Secure information and photo submission;
Personal report access; and
Account and data management.

The underlying technology infrastructure is provided by ProXplor through:

ProXplor Nexus™
Foundation Model & Core Technology Platform

and

InferPheno™ Engine
Digital Phenotype Inference Engine

Any individual user may download SEEHA Health and register or sign in using an Apple ID or Google account. Organization authorization, invitation, or pre-approval is not required to download the app, create an account, sign in, manage a personal profile, or access reports already associated with the user’s User ID.

Certain service uses made available through Participating Organizations and Public-Sector Programs require Organization Access.

4. Eligibility and Access

SEEHA Health is intended for individual users who are legally permitted to use the service under applicable law and applicable platform requirements.

Subject to these Terms, any individual user may:

Download SEEHA Health;
Register or sign in using a supported Apple ID or Google account;
Receive a unique User ID;
Create and manage applicable Personal Profile Information;
Access Personal Reports already associated with their User ID; and
Manage or delete their account.

Organization Access is not required to create a SEEHA Health account, sign in, manage a personal profile, or access Personal Reports already associated with the user’s User ID.

Certain service uses, including the submission and processing workflow required to generate an applicable Personal Report, may require authorization under a Participating Organization or Public-Sector Program and sufficient Remaining Uses.

Availability of SEEHA Health or particular service functions may vary by country, region, operating system, distribution platform, technical availability, participating program, or applicable legal or regulatory requirements.

5. User ID

When you first sign in to SEEHA Health using an Apple ID or Google account, ProXplor Nexus™ generates a unique User ID and links it to that sign-in account.

When you subsequently sign in using the same linked Apple ID or Google account, the existing User ID is recognized. A new User ID is not generated.

The User ID is your unique identifier within ProXplor Nexus™ and may be used to:

Identify your corresponding account;
Associate your Personal Profile Information with you;
Associate Organization Access and applicable service access with you;
Associate Submitted Information with you;
Associate Personal Reports with you;
Enable SEEHA Health to retrieve information associated with your account;
Support applicable ProXplor technology workflows; and
Protect your Personal Reports from being accessed through another user’s account.

Your User ID does not represent:

Money;
Stored monetary value;
Virtual currency;
A payment instrument;
A subscription;
A financial account; or
A transferable financial entitlement.

You must not knowingly use another person’s User ID or permit another person to impersonate you through your account.

6. Personal Profile Information

After receiving a User ID, you may complete or update your personal profile through Edit Profile.

Personal Profile Information may include:

Display Name;
Gender;
Date of Birth;
City of Long-Term Residence;
Phone Number — Optional; and
Email — Optional.

Phone Number and Email are not mandatory profile fields unless separately required for an account-related or support purpose.

Personal Profile Information is associated with your User ID and stored in ProXplor Nexus™.

SEEHA Health provides the interface through which you may review and update this information.

You are responsible for ensuring that information you provide is accurate and current to the best of your knowledge.

7. Organization Access, Remaining Uses, and No In-App Purchases

SEEHA Health supports Organization Access exclusively for users authorized through Participating Organizations and Public-Sector Programs under B2B and B2G arrangements.

Organization Access Codes are allocated only to Participating Organizations or authorized public-sector program administrators.

Each Participating Organization or authorized public-sector program administrator is responsible for distributing its Organization Access Codes to its own authorized users.

SEEHA Health does not sell or issue Organization Access Codes directly to individual users. Individual users cannot purchase, self-register for, or independently obtain an Organization Access Code through SEEHA Health.

SEEHA Health provides an interface through which an authorized user may verify an Organization Access Code.

After Organization Access is successfully activated, SEEHA Health may display the number of service uses currently available to the user as:

Remaining Uses

Remaining Uses represents service uses made available under the applicable Participating Organization or Public-Sector Program.

Remaining Uses:

Does not constitute money or stored monetary value;
Is not virtual currency;
Is not a financial balance;
Is not a payment instrument; and
Is not available for individual purchase through SEEHA Health.

SEEHA Health does not provide:

In-app purchases for Organization Access;
Individual purchases of Organization Access Codes;
Individual purchases of additional service uses;
Recharge mechanisms;
Digital-credit purchases; or
External purchase links or calls to action directing individual users to purchase Organization Access or additional service uses.

Commercial arrangements relating to Participating Organizations or Public-Sector Programs are conducted separately under the applicable B2B or B2G arrangement and are not individual consumer purchases through SEEHA Health.

8. Information and Photo Submission

Users with applicable service access and available Remaining Uses may securely submit the information and photos required for processing through SEEHA Health.

The required Submitted Photos are:

Frontal Face
Profile Face
Tongue

Before submission, SEEHA Health informs the user that the Submitted Information and Submitted Photos will be securely transmitted to ProXplor Nexus™ and processed by the InferPheno™ Engine for the purpose of generating the applicable Personal Report.

The in-app disclosure states:

Your information and photos will be securely transmitted to ProXplor Nexus™ and processed by the InferPheno™ Engine to generate your report. Your photos will be automatically deleted once the report is generated or 3 minutes after upload, whichever occurs first.

Submitted Photos are used only for the applicable processing purpose and are not retained after the applicable deletion point.

Creating an account, signing in, managing a Personal Profile, or accessing previously associated Personal Reports does not require submission of photos.

However, completion of a service use that requires InferPheno™ processing may require the Submitted Information and Submitted Photos specified for that service.

If you choose not to submit the information or photos required for a particular service use, the applicable processing and resulting Personal Report may not be completed.

9. ProXplor Technology Processing

SEEHA Health is developed by ProXplor and operates as the user-facing application connected to ProXplor’s proprietary health intelligence technology infrastructure.

The underlying processing is performed through:

ProXplor Nexus™

Foundation Model & Core Technology Platform

ProXplor Nexus™ provides the core technology infrastructure supporting functions including:

User ID generation and association;
Personal Profile Information association and storage;
Organization Access and service-use association;
Processing workflow infrastructure;
Personal Report storage and association;
Secure data retrieval supporting SEEHA Health;
Account and data deletion processing;
Platform security; and
Related technical operations.

InferPheno™ Engine

Digital Phenotype Inference Engine

InferPheno™ Engine performs the relevant processing of Submitted Information and Submitted Photos and generates the resulting Personal Report.

ProXplor Nexus™ and InferPheno™ Engine are proprietary technologies developed by ProXplor and form the underlying technology infrastructure supporting SEEHA Health.

For purposes of these Terms, they are part of the ProXplor technology infrastructure supporting SEEHA Health and are not independent Third-Party Service Providers as that term is defined in these Terms.

SEEHA Health itself does not perform image analysis or phenotype inference locally on the user’s device. The relevant processing is performed through ProXplor’s proprietary technology infrastructure.

10. Participating Organizations, Public-Sector Programs, and Third-Party Services

Users may receive access to applicable service uses through Participating Organizations or Public-Sector Programs.

A Participating Organization or authorized public-sector program administrator may provide an Organization Access Code to its authorized users.

SEEHA Health verifies the Organization Access Code and associates the applicable Organization Access with the corresponding User ID.

SEEHA Health does not determine which individual users a Participating Organization or Public-Sector Program chooses to authorize.

Users may also separately interact with independent Third-Party Service Providers in connection with health, wellness, health-management, or related services.

Any independent service provided by a Third-Party Service Provider may be subject to that provider’s own:

Terms;
Privacy notices;
Consent procedures;
Commercial arrangements;
User-facing procedures;
Customer support; and
Legal or regulatory obligations.

A Third-Party Service Provider does not become the generator of a Personal Report merely because it participates in an external service workflow. Applicable Personal Reports are generated through the InferPheno™ Engine.

11. Personal Reports

SEEHA Health provides secure access to Personal Reports associated with your User ID.

Personal Reports are generated through the InferPheno™ Engine, associated with the corresponding User ID, and stored in ProXplor Nexus™.

After you sign in, My Reports retrieves and displays Personal Reports associated with the User ID linked to your current sign-in account.

Reports generated following Information and Photo Submission are automatically associated with the corresponding User ID and become available through My Reports after processing is completed.

Depending on the applicable report, a Personal Report may contain:

Health or wellness information;
Lifestyle information;
Phenotype observations;
Lifestyle insights;
Lifestyle guidance;
Report dates;
Report identifiers;
Report type information; and
Other information generated through the applicable ProXplor technology workflow.

SEEHA Health does not independently modify or reinterpret the findings contained in Personal Reports.

If no Personal Report is associated with your User ID, My Reports will display:

No reports available yet.

12. Historical Reports

Personal Reports previously generated and associated with your User ID may remain available as historical reports while your account remains active.

Historical reports are stored in ProXplor Nexus™ and accessed through SEEHA Health in the same manner as other Personal Reports.

Historical reports may have been generated through different authorized ProXplor technology workflows available at the time the applicable report was created.

Historical reports may cease to be available if the corresponding account or associated data is permanently deleted.

13. General Wellness Scope and Medical Boundary

SEEHA Health is designed as a General Wellness application focused on lifestyle optimization, healthier habit formation, and supporting general well-being. The reports and related services available through SEEHA Health are designed to remain within a non-diagnostic, non-treatment, and non-clinical wellness scope.

The product, report framework, and intended-use boundaries have been designed with reference to the U.S. FDA’s General Wellness principles, Singapore Health Sciences Authority (HSA) regulatory framework and regulatory distinctions applicable to wellness products, the ASEAN Medical Device Directive (AMDD), and the applicable requirements and guidance of Malaysia’s Medical Device Authority (MDA).

These references describe the regulatory principles and intended-use boundaries considered in the design of SEEHA Health and its applicable General Wellness services. They do not, by themselves, constitute a representation that SEEHA Health has received regulatory approval, clearance, certification, registration, or endorsement unless such status is separately and expressly stated.

SEEHA Health serves as the user-facing application layer. The underlying processing of Submitted Information and Submitted Photos is performed through ProXplor’s proprietary technology infrastructure, including ProXplor Nexus™ and the InferPheno™ Engine.

SEEHA Health does not provide medical diagnosis, disease screening, disease monitoring, medical treatment, emergency medical services, or clinical measurement through the device.

Health-related information provided through SEEHA Health is intended to support:

General wellness;
Lifestyle optimization;
Healthier habit formation;
Healthier lifestyle habits; and
General well-being.

Such information is not intended to replace professional medical advice, diagnosis, treatment, emergency medical care, or other services provided by appropriately qualified healthcare professionals.

If you have health concerns, symptoms, physical discomfort, or require medical care, you should consult an appropriately qualified healthcare professional.

14. Account Registration and Security

SEEHA Health may require you to register or sign in using supported authentication methods, including:

Sign in with Apple;
Google Sign-In; or
Other supported authentication methods made available by SEEHA Health.

SEEHA Health does not receive or store your Apple or Google account password where authentication is performed directly by Apple or Google.

You are responsible for maintaining appropriate security over your account and the device through which you access SEEHA Health.

You must notify VSURE promptly if you reasonably believe that:

Your account has been accessed without authorization;
Your authentication credentials have been compromised;
Your User ID is being misused;
An Organization Access Code associated with you is being misused; or
Suspicious account activity has occurred.

VSURE may temporarily restrict or suspend account access where unauthorized access, fraud, misuse, security risk, violation of these Terms, or legal-compliance concerns are reasonably suspected.

15. Data and Privacy

Your use of SEEHA Health is subject to the SEEHA Privacy Policy.

Depending on the functions you use, information processed in connection with SEEHA Health may include:

User ID information;
Personal Profile Information;
Organization Access information;
Remaining Uses information;
Submitted Information;
Submitted Photos;
Personal Reports;
Account information;
Security information; and
Technical information reasonably necessary to operate and secure the service.

Submitted Information and Submitted Photos are securely transmitted through SEEHA Health to ProXplor’s proprietary technology infrastructure for the defined processing purpose.

Submitted Photos are automatically deleted once the applicable Personal Report is generated or 3 minutes after upload, whichever occurs first.

Submitted Photos are not retained as part of the user’s long-term account record after the applicable deletion point.

Personal Profile Information, Personal Reports, User ID information, and other applicable account information may be stored in ProXplor Nexus™ in accordance with the SEEHA Privacy Policy and applicable retention requirements.

Identifiable personal information processed through SEEHA Health is not authorized for use for:

Advertising;
Sale of personal information;
Data brokerage;
Cross-app tracking;
Unrelated commercial profiling; or
Unrelated AI model training.

Further information regarding personal data processing, storage, security, service providers, retention, deletion, and privacy rights is provided in the SEEHA Privacy Policy.

Where these Terms and the SEEHA Privacy Policy address the processing of personal data, the SEEHA Privacy Policy governs the specific processing of personal data.

16. Technology and Service Providers

16.1 VSURE TECH SDN. BHD.

VSURE TECH SDN. BHD. is a Regional Commercial Partner of ProXplor and is the publisher and operator of SEEHA Health.

VSURE is responsible for the operation of SEEHA Health within the scope described in these Terms.

16.2 ProXplor

ProXplor developed SEEHA Health and provides the proprietary technology infrastructure underlying the service.

These technologies include:

ProXplor Nexus™
Foundation Model & Core Technology Platform

and

InferPheno™ Engine
Digital Phenotype Inference Engine

ProXplor Nexus™ supports functions including:

User ID generation and association;
Personal Profile Information storage and association;
Organization Access and service-use association;
Secure processing workflow infrastructure;
Personal Report storage and association;
Data retrieval supporting SEEHA Health;
Platform security and technical operation; and
Account and data deletion processing.

InferPheno™ Engine processes applicable Submitted Information and Submitted Photos and generates the resulting Personal Report.

For purposes of these Terms, ProXplor is the developer and proprietary technology provider underlying SEEHA Health and is not a Third-Party Service Provider as defined in these Terms.

16.3 Third-Party Service Providers

Third-Party Service Providers are independent from SEEHA Health and may be responsible for their own:

Service provision;
Commercial arrangements;
Information or data collection undertaken through their independent services;
User-facing service procedures;
Required consent or authorization processes;
Customer support relating to their independent services; and
Legal and regulatory obligations.

16.4 Other Technology Providers

SEEHA Health and ProXplor’s technology infrastructure may use cloud infrastructure, authentication, cybersecurity, communications, diagnostic, and other technology providers reasonably necessary to operate, secure, and maintain the applicable services.

Such technology providers may process limited information where necessary to provide their contracted services and are subject to applicable contractual, privacy, security, and legal requirements.

Independent third-party services may also be subject to their own applicable terms, privacy notices, consent procedures, and service conditions.

17. User Responsibilities and Prohibited Conduct

You agree to use SEEHA Health responsibly, lawfully, and in accordance with these Terms.

You agree to:

Provide accurate account, profile, and Submitted Information to the best of your knowledge;
Submit only photos that you are authorized to provide;
Protect your account access;
Use your own User ID and sign-in account;
Use Organization Access Codes only where you are an authorized recipient;
Respect the privacy and rights of other users; and
Comply with these Terms, the SEEHA Privacy Policy, and applicable law.

You must not:

Impersonate another individual;
Use another person’s User ID or account without authorization;
Use, transfer, sell, distribute, or obtain Organization Access Codes without authorization;
Intentionally provide false or misleading information;
Submit another person’s photos or personal information without appropriate authorization;
Attempt to gain unauthorized access to another user’s account or Personal Reports;
Attempt to bypass security, authentication, Organization Access, or other access controls;
Interfere with or compromise SEEHA Health, ProXplor Nexus™, InferPheno™ Engine, or related systems;
Introduce malware, harmful code, or unauthorized automated tools;
Scrape, harvest, or systematically extract information without authorization;
Misuse another person’s Personal Profile Information or Personal Reports;
Use SEEHA Health for unlawful surveillance, discrimination, harassment, fraud, or harmful purposes;
Reverse engineer, decompile, or attempt to derive source code except where expressly permitted by applicable law;
Copy or commercially exploit protected technologies or content without authorization; or
Violate applicable laws, platform rules, these Terms, or the SEEHA Privacy Policy.

18. Account and Data Deletion

You may initiate permanent deletion of your SEEHA Health account directly within the app.

In-app path: Profile → Delete My Account

When you successfully complete the account deletion process:

Your SEEHA Health account is permanently deleted;
The User ID linked to your account is deactivated and deleted;
Personal Profile Information associated with that User ID in ProXplor Nexus™ is permanently deleted;
Personal Reports associated with that User ID in ProXplor Nexus™ are permanently deleted;
Other applicable account data associated with that User ID is permanently deleted; and
The deleted account and associated data cannot be restored.

Submitted Photos are subject to the shorter automatic deletion period described in these Terms and are not retained as part of your long-term account record after the applicable deletion point.

Where applicable law requires retention of limited records for legal, security, fraud-prevention, dispute-resolution, or compliance purposes, such records may be retained only to the extent required or permitted by applicable law and will not be used to restore the deleted account, profile, User ID, or Personal Reports.

If you later register again using an Apple ID or Google account, the registration will be treated as a new account and a new User ID will be generated.

Further information regarding deletion is provided in the SEEHA Privacy Policy.

19. Service Availability and Changes

VSURE aims to operate SEEHA Health with commercially reasonable care and reliability.

Service availability may nevertheless be affected by:

Internet connectivity;
User device conditions;
Operating system conditions;
Maintenance or upgrades;
Cloud infrastructure;
Authentication services;
ProXplor technology availability;
Processing availability;
Participating Organization or Public-Sector Program availability;
Third-Party Service Providers;
Security incidents;
Distribution-platform requirements;
Legal or regulatory requirements; or
Circumstances beyond VSURE’s reasonable control.

VSURE may modify, update, suspend, restrict, or discontinue portions of SEEHA Health where reasonably necessary for:

Technical reasons;
Operational reasons;
Security;
Legal or regulatory compliance;
Platform requirements;
Product changes;
Business requirements; or
Changes to supporting technology.

Where required by applicable law, appropriate notice of material changes will be provided.

20. Personal Report Content and Limitations

Personal Reports accessible through SEEHA Health are generated through the InferPheno™ Engine using the applicable ProXplor technology workflow.

SEEHA Health provides the user-facing interface through which applicable information and photos may be submitted and Personal Reports may be accessed.

The underlying analytical processing and report generation are performed through ProXplor’s proprietary technology infrastructure, including ProXplor Nexus™ and the InferPheno™ Engine.

The completeness, accuracy, usefulness, and applicability of a Personal Report may depend on factors including:

The quality and completeness of Submitted Information;
The quality of Frontal Face, Profile Face, and Tongue photos;
Image conditions;
Information supplied by the user;
Technical and methodological limitations;
Environmental conditions;
The intended scope of the applicable report; and
Other factors relevant to the applicable technology and processing workflow.

No Personal Report should be interpreted beyond the scope expressly stated in that report.

Where a Personal Report is designated for General Wellness or lifestyle purposes, it must not be treated as:

A medical diagnosis;
Disease screening;
Disease monitoring;
A clinical measurement;
A prescription;
A medical treatment plan;
Emergency medical care; or
A substitute for professional medical care.

21. Intellectual Property

All rights, title, and interest in the SEEHA name, branding, application interfaces, software, documentation, and other materials owned by VSURE remain the property of VSURE or its licensors.

The underlying technologies, engines, models, systems, software components, frameworks, architecture, methodologies, infrastructure, trademarks, and related intellectual property associated with:

ProXplor;
ProXplor Nexus™; and
InferPheno™

remain the property of ProXplor or its applicable licensors.

Other third-party trademarks, technologies, materials, and content remain the property of their respective owners or licensors.

Subject to these Terms, you are granted a limited, personal, revocable, non-exclusive, non-transferable right to access and use SEEHA Health for its intended purposes.

No intellectual property rights are transferred to you except for the limited right of use expressly provided under these Terms.

Nothing in these Terms changes your rights in your personal data under applicable law.

You must not copy, reproduce, modify, distribute, publish, sell, license, reverse engineer, decompile, create derivative works from, or commercially exploit protected SEEHA, ProXplor, or third-party technology or content except where expressly permitted by applicable law or written authorization.

22. Feedback

If you voluntarily provide ideas, suggestions, recommendations, or feedback relating to SEEHA Health, you authorize VSURE to use such feedback for purposes including:

Service improvement;
Product development;
User experience improvement;
Quality enhancement; and
Error correction.

Feedback must not contain another person’s confidential, proprietary, or personal information unless you have the right to provide it.

Unless otherwise required by law or agreed in writing, VSURE is not required to compensate users for voluntarily provided feedback.

23. Suspension and Termination

You may stop using SEEHA Health at any time.

You may permanently terminate your account through Delete My Account.

VSURE may suspend, restrict, or terminate access where:

You materially violate these Terms;
You misuse SEEHA Health;
You misuse an Organization Access Code;
Your account is involved in fraud, abuse, or unauthorized activity;
Your conduct creates a material security or privacy risk;
Unauthorized access to your account is reasonably suspected;
Suspension or termination is required by applicable law, regulation, court order, government requirement, or platform rule; or
Suspension is reasonably necessary for technical, operational, security, or compliance purposes.

Where reasonably practicable and legally appropriate, VSURE may provide notice before permanent account termination.

Upon termination, your right to access SEEHA Health may cease.

Provisions that by their nature should survive termination, including provisions relating to privacy, intellectual property, disclaimers, limitation of liability, indemnity, and governing law, will continue to apply.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, SEEHA Health is provided on an “as is” and “as available” basis.

VSURE does not warrant that SEEHA Health will:

Always be available, uninterrupted, timely, secure, or error-free;
Meet every user expectation or requirement;
Be completely free from delays, interruptions, security incidents, or technical defects;
Guarantee that Organization Access or Remaining Uses will be available to every user;
Guarantee that a Personal Report will be available for every user;
Guarantee that every Participating Organization, Public-Sector Program, or Third-Party Service Provider will remain available;
Guarantee that information generated through the applicable technology will be error-free or applicable to every individual; or
Replace professional medical or healthcare services.

Nothing in these Terms excludes warranties, rights, remedies, statutory obligations, or consumer protections that cannot lawfully be excluded.

25. Limitation of Liability

To the fullest extent permitted by applicable law, VSURE, its affiliates, directors, officers, employees, agents, technology providers, contracted service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

Your access to or use of SEEHA Health;
Your inability to access SEEHA Health;
Service interruptions or technical failures;
Incorrect or incomplete information provided by you;
Submitted Information or Submitted Photos that are incomplete, unsuitable, inaccurate, or of insufficient quality;
Organization Access provided or withheld by a Participating Organization or Public-Sector Program;
The independent operation of a Third-Party Service Provider;
The content, use, or interpretation of a Personal Report;
Decisions made by you based on information contained in a Personal Report;
Unauthorized account access beyond reasonable control; or
Circumstances outside reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Nothing in this section limits the responsibility of an independent Third-Party Service Provider, Participating Organization, or Public-Sector Program administrator for its own acts, omissions, services, commercial arrangements, authorizations, or legal obligations.

26. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless VSURE and its affiliates, directors, officers, employees, agents, contracted service providers, technology providers, and licensors from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

Your material breach of these Terms;
Your violation of applicable law;
Fraudulent or unauthorized use of another person’s account, User ID, or Organization Access Code;
Your unauthorized submission of another person’s information or photos;
Your misuse of another person’s Personal Profile Information or Personal Report;
Your infringement of another person’s privacy, intellectual property, confidentiality, or other rights; or
Your intentional misuse of SEEHA Health.

This section does not apply to the extent such indemnification is prohibited by applicable law.

27. Electronic Communications

By using SEEHA Health, you acknowledge that VSURE may provide service-related communications electronically, including:

Account notices;
Security alerts;
Organization Access notices;
Report availability notices;
Service updates;
Terms of Use updates;
Privacy Policy updates;
Support communications;
Account deletion communications; and
Other necessary administrative notices.

Users may manage optional communication preferences where available.

VSURE may continue to provide essential service, security, legal, privacy, or account-related communications where reasonably necessary.

28. Distribution Platforms and Third-Party Terms

SEEHA Health may be distributed through the Apple App Store, Google Play, or other authorized distribution platforms.

Your use of SEEHA Health may also be subject to applicable terms, usage rules, and conditions imposed by the platform through which the app is distributed.

Authentication services such as Sign in with Apple and Google Sign-In are provided under the applicable third-party platform terms and privacy policies.

You are responsible for complying with applicable third-party terms when using SEEHA Health.

Where mandatory platform requirements or applicable law impose requirements that differ from these Terms, those mandatory requirements will apply to the extent legally required.

29. Governing Law and Jurisdiction

These Terms and your use of SEEHA Health are governed by and interpreted in accordance with the laws of Malaysia, unless mandatory laws applicable to you require otherwise.

Subject to applicable consumer-protection laws and mandatory jurisdiction requirements, disputes arising from or relating to these Terms or SEEHA Health will be subject to the jurisdiction of the courts of Malaysia.

30. Changes to These Terms

VSURE may update these Terms from time to time to reflect:

Changes to SEEHA Health;
Changes to Organization Access or service-use functionality;
Changes to information or photo submission functionality;
Changes to ProXplor technology integration;
Changes to the applicable General Wellness scope;
Changes in applicable laws or regulations;
Changes to Participating Organization, Public-Sector Program, or third-party relationships;
Platform requirements;
Security or compliance requirements;
Product or business changes; or
Operational or technical changes.

The updated Terms will be made available through SEEHA Health or the applicable website.

Where required by applicable law, VSURE will provide additional notice of material changes.

Your continued use of SEEHA Health after updated Terms take effect constitutes acceptance of the updated Terms, except where applicable law requires another form of consent.

If you do not agree with the updated Terms, you must stop using SEEHA Health and may delete your account.

31. Contact Us

If you have questions about these Terms, your SEEHA Health account, User ID, Organization Access, Remaining Uses, Personal Reports, account deletion, privacy matters, or support requests, please contact:

VSURE TECH SDN. BHD.
Email: info@vsure.life

For privacy-related matters, please refer to the SEEHA Privacy Policy.