SEEHA Privacy Policy

Version 2.0
Last Updated: September 9, 2026

1. Introduction

This Privacy Policy explains how VSURE TECH SDN. BHD. (“VSURE,” “we,” “us,” or “our”) handles personal data in connection with SEEHA Health (“SEEHA”).

SEEHA Health is a ProXplor Nexus™-based Personal Health Information & Report Access App.

SEEHA Health was developed by ProXplor for regional deployment requirements defined in collaboration with VSURE TECH SDN. BHD., a Regional Commercial Partner of ProXplor, and is published and operated by VSURE TECH SDN. BHD.

SEEHA Health is the user-facing application layer of the service. It provides:

  • User identification;

  • Personal profile management;

  • Organization Access;

  • Secure information and photo submission;

  • Personal report access; and

  • Account and data management.

The underlying technology infrastructure is provided by ProXplor through:

ProXplor Nexus™
Foundation Model & Core Technology Platform

and

InferPheno™ Engine
Digital Phenotype Inference Engine

Any individual user may download SEEHA Health and register or sign in using an Apple ID or Google account. Organization authorization, invitation, or pre-approval is not required to download the app, create an account, sign in, manage a personal profile, or access Personal Reports already associated with the user’s User ID.

Certain service uses made available through participating organizations and public-sector programs require Organization Access.

This Privacy Policy applies to personal data processed in connection with:

  • The SEEHA Health mobile application;

  • SEEHA accounts and authentication;

  • User ID creation and association;

  • Personal profile management;

  • Organization Access;

  • Information and photo submission;

  • Personal Report generation and access;

  • Account and data management;

  • Customer support and privacy requests;

  • SEEHA-related websites operated by VSURE; and

  • Other SEEHA-related digital services operated by VSURE.

By using SEEHA Health, you acknowledge that you have read and understood this Privacy Policy.

Your use of SEEHA Health is also subject to the SEEHA Terms of Use.

2. Definitions

For purposes of this Privacy Policy:

“SEEHA Health” or “SEEHA” means the Personal Health Information & Report Access App published and operated by VSURE TECH SDN. BHD.

“ProXplor” means the developer of SEEHA Health and the provider of the proprietary technology infrastructure underlying SEEHA Health.

“ProXplor Nexus™” means ProXplor’s Foundation Model & Core Technology Platform.

“InferPheno™ Engine” means ProXplor’s proprietary Digital Phenotype Inference Engine.

“User ID” means the unique identifier generated by ProXplor Nexus™ when a user first signs in using an Apple ID or Google account. The User ID is linked to the applicable sign-in account and is used to associate the correct personal profile, authorized service access, Submitted Information, and Personal Reports with that user.

“Personal Profile Information” means basic personal information associated with a User ID, including Display Name, Gender, Date of Birth, City of Long-Term Residence, and optional Phone Number and Email.

“Personal Report” means a personal health, wellness, lifestyle, phenotype-observation, or related report generated through the InferPheno™ Engine and associated with the corresponding User ID in ProXplor Nexus™.

“Organization Access” means the authorization mechanism through which eligible users participating in applicable B2B or B2G arrangements may receive access to specified service uses.

“Organization Access Code” means an access code allocated to a participating organization or authorized public-sector program administrator for distribution to its authorized users.

“Remaining Uses” means the number of service uses currently available to a user under the applicable participating organization or public-sector program.

“Participating Organization” means an organization participating in an applicable B2B arrangement through which authorized users may receive service access.

“Public-Sector Program” means an applicable public-sector program participating under a B2G arrangement through which authorized users may receive service access.

“Submitted Information” means information voluntarily submitted by a user through SEEHA Health for the applicable service-processing purpose.

“Submitted Photos” means the Frontal Face, Profile Face, and Tongue photos voluntarily submitted by a user through SEEHA Health for processing through ProXplor’s proprietary technology infrastructure.

“Third-Party Service Provider” means an independent health, wellness, health-management, or other service provider that may provide services separately from SEEHA Health. For purposes of this Privacy Policy, ProXplor is not a Third-Party Service Provider.

3. Personal Data Processed in Connection with SEEHA Health

Depending on the functions you use, SEEHA Health and the underlying ProXplor technology infrastructure may process the categories of information described below.

3.1 Account and Authentication Information

When you first sign in using an Apple ID or Google account, ProXplor Nexus™ generates a unique User ID and links that User ID to the applicable sign-in account.

Information processed for account and authentication purposes may include:

  • Apple or Google account identifiers made available through the applicable authentication process;

  • User ID;

  • Authentication status;

  • Account status;

  • Login and access records;

  • Security records; and

  • Other information reasonably necessary to provide and secure account access.

SEEHA Health may support Sign in with Apple, Google Sign-In, or other supported authentication methods.

SEEHA Health does not receive or store your Apple or Google account password where authentication is performed directly by Apple or Google.

When you subsequently sign in using the same linked account, the existing User ID is recognized. A new User ID is not generated.

3.2 Personal Profile Information

After receiving a User ID, you may complete or update your personal profile through Edit Profile.

Personal Profile Information may include:

  • Display Name

  • Gender

  • Date of Birth

  • City of Long-Term Residence

  • Phone Number — Optional

  • Email — Optional

Phone Number and Email are not mandatory profile fields unless separately required for an account-related or support purpose.

Personal Profile Information is associated with the applicable User ID and stored in ProXplor Nexus™.

SEEHA Health provides the interface through which users may review and update this information.

3.3 User ID and Data Association

The User ID is the user’s unique identifier within ProXplor Nexus™.

It may be used to:

  • Identify the corresponding user;

  • Associate Personal Profile Information with the correct user;

  • Associate Organization Access with the correct user;

  • Associate Remaining Uses with the correct user;

  • Associate Submitted Information with the correct user;

  • Associate Personal Reports with the correct user;

  • Enable SEEHA Health to retrieve information associated with the signed-in user;

  • Support the applicable processing workflow; and

  • Prevent another user from accessing Personal Reports associated with a different User ID.

3.4 Organization Access Information

For users participating in applicable B2B or B2G arrangements, SEEHA Health may process information necessary to verify and administer Organization Access.

This information may include:

  • Organization Access Code verification information;

  • Organization Access status;

  • Participating Organization or Public-Sector Program association;

  • Remaining Uses;

  • Activation date and time;

  • Authorization-related records; and

  • Other limited information reasonably necessary to administer the applicable service access.

Organization Access Codes may only be issued by Participating Organizations or authorized public-sector program administrators. They are not sold or issued directly to individual users, and individual users cannot purchase, self-register for, or independently obtain an Organization Access Code through SEEHA Health.

Verification of Organization Access does not by itself grant a Participating Organization or Public-Sector Program administrator access to a user’s Personal Reports.

Any additional disclosure required for a specific program will be handled in accordance with applicable law and any applicable program notice or authorization.

3.5 Submitted Information

Users with applicable service access may voluntarily submit information required for the relevant processing workflow through SEEHA Health.

Submitted Information may include information entered, confirmed, or submitted by the user in connection with the applicable service use.

Submitted Information is associated with the appropriate User ID and securely transmitted to ProXplor’s proprietary technology infrastructure for the defined processing purpose.

3.6 Submitted Photos

Users with applicable service access may voluntarily submit the following photos through SEEHA Health:

  • Frontal Face

  • Profile Face

  • Tongue

Submitted Photos may be captured using the device camera or selected from the device photo library, subject to the permissions granted by the user.

Before submission, SEEHA Health informs the user that the Submitted Information and Submitted Photos will be securely transmitted to ProXplor Nexus™ and processed by the InferPheno™ Engine for the purpose of generating the applicable Personal Report.

The in-app disclosure states:

Your information and photos will be securely transmitted to ProXplor Nexus™ and processed by the InferPheno™ Engine to generate your report. Your photos will be automatically deleted once the report is generated or 3 minutes after upload, whichever occurs first.

Submitted Photos are automatically deleted once the applicable Personal Report is generated or 3 minutes after upload, whichever occurs first.

Submitted Photos are not retained as part of the user’s long-term account record after the applicable deletion point.

Submitted Photos are not used through SEEHA Health for:

  • Advertising;

  • Cross-app tracking;

  • Identity authentication;

  • Unrelated commercial profiling;

  • Data brokerage; or

  • Unrelated AI model training.

3.7 Personal Reports

Personal Reports are generated through the InferPheno™ Engine.

The resulting Personal Reports are associated with the corresponding User ID and stored in ProXplor Nexus™.

Depending on the applicable report, a Personal Report may contain:

  • Health or wellness information;

  • Lifestyle information;

  • Phenotype observations;

  • Lifestyle insights;

  • Lifestyle guidance;

  • Report dates;

  • Report identifiers;

  • Report type information; and

  • Other information generated through the applicable ProXplor technology workflow.

After the user signs in to SEEHA Health, My Reports retrieves and displays Personal Reports associated with the User ID linked to the current sign-in account.

SEEHA Health does not independently modify or reinterpret the findings contained in Personal Reports.

Because Personal Reports may contain health- or wellness-related information, they may constitute sensitive personal data under applicable law.

Where required by applicable law, such information will be processed with appropriate consent or another lawful basis permitted by applicable law.

3.8 Historical Reports

Personal Reports previously generated and associated with a User ID may remain available as historical reports while the corresponding account remains active.

Historical reports are stored in ProXplor Nexus™ and accessed through SEEHA Health in the same manner as other Personal Reports.

Historical reports may have been generated through different authorized ProXplor technology workflows available at the time the applicable report was created.

3.9 Device, Technical, and Security Information

Where technically generated or reasonably necessary to operate, maintain, and secure SEEHA Health, limited technical information may be processed, including:

  • Device model;

  • Operating system version;

  • App version;

  • IP address;

  • Access date and time;

  • Authentication and security logs;

  • Crash or diagnostic information;

  • System performance information; and

  • Other limited information reasonably necessary for security, reliability, and technical support.

3.10 Customer Support and Communications

If you contact VSURE regarding SEEHA Health, information processed may include:

  • Your name or User ID;

  • Email address or other contact information you provide;

  • Support request content;

  • Privacy request content;

  • Feedback or complaint information;

  • Communication records; and

  • Other information reasonably necessary to respond to your request.

3.11 Payment Information

SEEHA Health does not provide an in-app mechanism for individual users to purchase Organization Access Codes or additional service uses.

SEEHA Health does not collect payment-card information or process individual health-service payments through the app.

4. Information and Photo Submission Workflow

Users with applicable service access and sufficient Remaining Uses may submit the information and photos required for the applicable processing workflow through SEEHA Health.

A typical workflow may include:

  1. The user signs in to SEEHA Health and is recognized through the applicable User ID.

  2. The user completes or confirms applicable Personal Profile Information.

  3. Where required, the user activates Organization Access using an Organization Access Code issued by a Participating Organization or authorized Public-Sector Program administrator.

  4. The user submits the required information.

  5. The user submits the required Frontal Face, Profile Face, and Tongue photos.

  6. Submitted Information and Submitted Photos are securely transmitted to ProXplor Nexus™.

  7. The InferPheno™ Engine performs the applicable processing.

  8. The resulting Personal Report is associated with the corresponding User ID and stored in ProXplor Nexus™.

  9. My Reports retrieves and displays the resulting Personal Report after processing is completed.

  10. Submitted Photos are automatically deleted once the Personal Report is generated or 3 minutes after upload, whichever occurs first.

Creating a SEEHA Health account, signing in, managing Personal Profile Information, or accessing previously associated Personal Reports does not require the user to submit photos.

However, if a particular service use requires Submitted Information and Submitted Photos, choosing not to provide the required information or photos may prevent completion of that service use or the resulting Personal Report.

5. Camera and Photo Library Access

SEEHA Health may request permission to access your device camera or photo library where necessary to allow you to capture or select the required Submitted Photos.

Camera access is used to allow you to capture the required face and tongue photos for the applicable Personal Report workflow.

Photo library access is used to allow you to select the required face and tongue photos from your device.

You may manage camera and photo library permissions through your device settings.

If you deny or revoke these permissions, certain photo-submission functions may not be available.

Revoking a device permission does not reverse processing lawfully completed before the permission was revoked.

6. Organization Access and Remaining Uses

SEEHA Health supports Organization Access exclusively for users authorized through Participating Organizations and Public-Sector Programs under applicable B2B or B2G arrangements.

Organization Access Codes are allocated only to Participating Organizations or authorized public-sector program administrators.

Each Participating Organization or authorized public-sector program administrator is responsible for distributing its Organization Access Codes to its own authorized users.

SEEHA Health processes Organization Access information only to the extent reasonably necessary to:

  • Verify the applicable Organization Access Code;

  • Associate the applicable authorization with the correct User ID;

  • Maintain Organization Access status;

  • Maintain the applicable Remaining Uses;

  • Support authorized service access;

  • Prevent misuse or unauthorized access; and

  • Maintain related security and operational records.

Remaining Uses represents the number of service uses currently available to the user under the applicable Participating Organization or Public-Sector Program.

Remaining Uses does not constitute money, stored monetary value, virtual currency, a financial balance, a payment instrument, or a financial account.

Organization Access information is not used through SEEHA Health for advertising, unrelated commercial profiling, cross-app tracking, or data brokerage.

7. How Personal Data Is Used

Personal data processed in connection with SEEHA Health may be used, within the respective operational and technical roles of VSURE and ProXplor, for the purposes described below.

7.1 Account and Identity Management

  • Creating and maintaining the user account;

  • Authenticating users;

  • Generating and maintaining the User ID;

  • Linking the User ID to the user’s sign-in account;

  • Maintaining Personal Profile Information;

  • Protecting account security; and

  • Processing account deletion and privacy requests.

7.2 Personal Profile Management

  • Allowing users to review profile information;

  • Allowing users to update profile information;

  • Accurately associating information with the correct User ID; and

  • Supporting applicable service and report association.

7.3 Organization Access

  • Verifying Organization Access Codes;

  • Associating the applicable authorization with the correct User ID;

  • Maintaining Organization Access status;

  • Maintaining Remaining Uses;

  • Supporting authorized service access;

  • Preventing unauthorized use; and

  • Resolving Organization Access issues.

7.4 Information and Photo Processing

Submitted Information and Submitted Photos may be processed to:

  • Receive the information voluntarily submitted by the user;

  • Receive the photos voluntarily submitted by the user;

  • Securely transmit the information to ProXplor’s proprietary technology infrastructure;

  • Perform the applicable InferPheno™ processing workflow;

  • Generate the applicable Personal Report;

  • Associate the resulting Personal Report with the correct User ID;

  • Support technical reliability and processing integrity; and

  • Complete the applicable service use.

7.5 Personal Report Access

  • Associating the correct Personal Report with the correct User ID;

  • Storing Personal Reports in ProXplor Nexus™;

  • Retrieving Personal Reports associated with the signed-in user;

  • Displaying Personal Reports through My Reports;

  • Maintaining historical reports while the account remains active; and

  • Resolving report-access issues.

7.6 Security and Abuse Prevention

Information may be processed where reasonably necessary to:

  • Protect accounts;

  • Detect unauthorized access;

  • Prevent fraud and abuse;

  • Protect Organization Access mechanisms;

  • Maintain system integrity;

  • Investigate security incidents;

  • Diagnose technical issues; and

  • Protect VSURE, ProXplor, users, and relevant systems.

7.7 Service Operation and Reliability

Technical, operational, aggregated, anonymized, or de-identified information may be used where reasonably necessary to:

  • Operate SEEHA Health;

  • Operate the underlying technology infrastructure;

  • Monitor system performance;

  • Improve reliability;

  • Improve user experience;

  • Test technical functionality;

  • Strengthen cybersecurity; and

  • Diagnose errors.

Identifiable Personal Profile Information, Submitted Photos, and Personal Reports are not authorized for unrelated AI model training.

7.8 Communications

Account or contact information may be used to:

  • Respond to enquiries;

  • Provide customer support;

  • Send account or security notices;

  • Provide Organization Access-related notices where applicable;

  • Notify users when reports become available where such functionality is provided;

  • Communicate material changes to SEEHA Health, this Privacy Policy, or related services; and

  • Provide other necessary administrative communications.

8. General Wellness and Data-Processing Scope

SEEHA Health is designed as a General Wellness application focused on lifestyle optimization, healthier habit formation, and supporting general well-being.

Submitted Information and Submitted Photos are processed for the applicable General Wellness report workflow through ProXplor’s proprietary technology infrastructure.

SEEHA Health does not process Submitted Information or Submitted Photos through the app for the purpose of providing:

  • Medical diagnosis;

  • Disease screening;

  • Disease monitoring;

  • Medical treatment;

  • Emergency medical services; or

  • Clinical measurement through the device.

Health-related information made available through SEEHA Health is intended to support general wellness, lifestyle optimization, healthier lifestyle habits, and general well-being.

Such information is not intended to replace professional medical advice, diagnosis, treatment, emergency medical care, or other services provided by appropriately qualified healthcare professionals.

9. Technology Infrastructure and Service Providers

9.1 VSURE TECH SDN. BHD.

VSURE TECH SDN. BHD. is a Regional Commercial Partner of ProXplor and is the publisher and operator of SEEHA Health.

VSURE handles personal data as reasonably necessary to operate SEEHA Health, provide user-facing services, provide customer support, manage privacy requests, and perform related operational functions within the scope described in this Privacy Policy.

9.2 ProXplor

ProXplor developed SEEHA Health and provides the proprietary technology infrastructure underlying the service.

These technologies include:

ProXplor Nexus™
Foundation Model & Core Technology Platform

and

InferPheno™ Engine
Digital Phenotype Inference Engine

ProXplor Nexus™ supports functions including:

  • User ID generation and association;

  • Personal Profile Information association and storage;

  • Organization Access and service-use association;

  • Secure processing workflow infrastructure;

  • Personal Report storage and association;

  • Secure data retrieval supporting SEEHA Health;

  • Platform security and technical operation; and

  • Account and data deletion processing.

InferPheno™ Engine processes applicable Submitted Information and Submitted Photos and generates the resulting Personal Report.

ProXplor Nexus™ and InferPheno™ Engine are proprietary technologies developed by ProXplor and constitute the underlying technology infrastructure supporting SEEHA Health. They are not external third-party analytics, advertising, or data-broker services.

For purposes of this Privacy Policy, ProXplor is the developer and proprietary technology provider underlying SEEHA Health and is not a Third-Party Service Provider as defined in this Privacy Policy.

9.3 Alibaba Cloud – Singapore Region

ProXplor Nexus™ may use Alibaba Cloud – Singapore Region as part of the cloud infrastructure supporting relevant data storage, processing, platform, security, and availability functions.

Alibaba Cloud acts as an infrastructure provider and is not authorized through SEEHA Health to use user data for its own advertising, independent marketing, commercial profiling, data brokerage, or unrelated purposes.

9.4 Apple and Google Authentication Services

Where users choose Sign in with Apple or Google Sign-In, Apple or Google provides the applicable authentication service.

SEEHA Health and ProXplor Nexus™ receive only the information and identifiers made available through the applicable authentication process and user authorization.

Apple and Google operate their authentication services under their respective privacy policies and terms.

9.5 Third-Party Service Providers

A user may separately interact with independent Third-Party Service Providers in connection with health, wellness, health-management, or related services.

A Third-Party Service Provider may independently collect or process information directly from the user as part of its own service relationship.

Such providers are responsible for their own:

  • Privacy notices;

  • Consent procedures;

  • Terms;

  • Commercial arrangements;

  • User-facing service procedures;

  • Customer support; and

  • Legal and regulatory obligations.

9.6 Other Contracted Service Providers

Where reasonably necessary, VSURE or ProXplor may use contracted service providers for functions including:

  • Cybersecurity;

  • Technical support;

  • Communications;

  • Service monitoring;

  • Crash diagnostics;

  • Infrastructure;

  • Professional advisory services; and

  • Other operational functions.

Such service providers may process personal data only where reasonably necessary for the applicable contracted purpose and subject to appropriate confidentiality, privacy, security, and data-protection safeguards.

Any third party that receives or processes personal data in connection with SEEHA Health must provide the same or an equivalent level of protection for personal data as required by applicable law and applicable platform requirements.

9.7 Legal and Regulatory Disclosure

Personal data may be disclosed where required or permitted by applicable law, including to:

  • Courts;

  • Regulators;

  • Government authorities;

  • Law enforcement agencies;

  • Legal advisors;

  • Auditors; or

  • Other persons exercising lawful authority.

10. No Sale, Advertising, or Tracking Use

SEEHA Health does not sell personal data.

Identifiable Personal Profile Information, Submitted Photos, and Personal Reports are not used or disclosed through SEEHA Health for:

  • Sale of personal information;

  • Data brokerage;

  • Targeted advertising;

  • Cross-app tracking;

  • Unrelated marketing profiling;

  • Unrelated commercial profiling; or

  • Unrelated AI model training.

SEEHA Health does not use Submitted Photos for advertising or cross-app tracking.

11. Storage, Security, and Cross-Border Processing

11.1 Storage

Personal Profile Information, Personal Reports, User ID information, Organization Access information, and other applicable account information may be stored in ProXplor Nexus™.

ProXplor Nexus™ may use Alibaba Cloud – Singapore Region as part of its underlying infrastructure.

Where a user accesses SEEHA Health from outside Singapore, information required to provide the service may therefore be transferred to and processed in Singapore.

Submitted Photos are subject to the shorter automatic deletion period described in this Privacy Policy and are not retained as part of the user’s long-term account record after the applicable deletion point.

11.2 Security Measures

Reasonable administrative, technical, and organizational safeguards are used to protect personal data.

Depending on the applicable system and information, these safeguards may include:

  • Encryption in transit;

  • Access controls;

  • Authentication controls;

  • Secure cloud infrastructure;

  • Restricted personnel access;

  • Security monitoring;

  • Data minimization;

  • Secure system administration;

  • Logging and security controls; and

  • Secure deletion procedures.

No electronic transmission or storage system can be guaranteed to be completely secure.

Reasonable measures are nevertheless used to protect personal data against unauthorized access, misuse, loss, alteration, disclosure, or unlawful processing.

11.3 Cross-Border Processing

Personal data may be processed in Singapore or another jurisdiction where an authorized technology or service provider lawfully processes information necessary to provide SEEHA Health or the underlying ProXplor technology.

Appropriate safeguards will be used where required by applicable data-protection law.

12. Data Retention and Deletion

Personal data is retained only for as long as reasonably necessary for the applicable purposes described in this Privacy Policy, subject to applicable legal requirements.

12.1 Submitted Photos

Submitted Photos are automatically deleted once the applicable Personal Report is generated or 3 minutes after upload, whichever occurs first.

Submitted Photos are not retained as part of the user’s long-term account record after the applicable deletion point.

12.2 Active Accounts

While the user’s account remains active, ProXplor Nexus™ may retain:

  • User ID information;

  • Personal Profile Information;

  • Organization Access information;

  • Remaining Uses information;

  • Personal Reports;

  • Account association information; and

  • Other information reasonably necessary to maintain the user’s account and applicable service access.

12.3 Personal Reports

Personal Reports remain associated with the applicable User ID while the user’s account remains active, unless otherwise deleted in accordance with applicable law or the applicable service.

This may include historical Personal Reports.

12.4 Organization Access Records

Organization Access information may be retained for as long as reasonably necessary to:

  • Maintain applicable authorization;

  • Maintain Remaining Uses;

  • Prevent unauthorized use;

  • Resolve service-access issues;

  • Maintain security and operational integrity; and

  • Comply with applicable legal or contractual obligations.

12.5 Technical and Security Records

Limited technical, authentication, security, or access records may be retained for the period reasonably necessary for:

  • Cybersecurity;

  • Fraud prevention;

  • Troubleshooting;

  • Service reliability;

  • Incident investigation; and

  • Applicable legal or compliance requirements.

12.6 Account Deletion

When a user completes the Delete My Account process, the User ID linked to that account is deactivated and deleted, and applicable Personal Profile Information, Personal Reports, and other account data associated with that User ID in ProXplor Nexus™ are permanently deleted.

Deleted account data cannot be restored.

Where applicable law requires retention of limited records for legal, security, fraud-prevention, dispute-resolution, or compliance purposes, such records may be retained only to the extent required or permitted by applicable law and will not be used to restore the deleted account, Personal Profile Information, User ID, or Personal Reports.

13. Account and Data Deletion

Users may initiate permanent account deletion directly within SEEHA Health.

In-app path: Profile → Delete My Account

Following successful account deletion:

  • The SEEHA Health account is permanently deleted;

  • The linked User ID is deactivated and deleted;

  • Personal Profile Information associated with the User ID in ProXplor Nexus™ is permanently deleted;

  • Personal Reports associated with the User ID in ProXplor Nexus™ are permanently deleted;

  • Other applicable account data associated with that User ID is permanently deleted; and

  • The deleted account and associated data cannot be restored.

Submitted Photos are subject to the shorter automatic deletion period described in this Privacy Policy and are not retained as part of the user’s long-term account record after the applicable deletion point.

Where limited records must be retained under applicable law for legal, security, fraud-prevention, dispute-resolution, or compliance purposes, such records will be retained only to the extent required or permitted by applicable law.

If the user later registers again using an Apple ID or Google account, the registration will be treated as a new account and a new User ID will be generated.

Users may also contact VSURE regarding account deletion or privacy requests using the contact information provided below.

14. User Choices and Controls

14.1 Personal Profile

Users may review and update applicable Personal Profile Information through Edit Profile.

Phone Number and Email are optional.

14.2 Organization Access

Users independently decide whether to use an Organization Access Code provided by a Participating Organization or authorized Public-Sector Program administrator.

Organization Access is not required to create an account, sign in, manage a Personal Profile, or access Personal Reports already associated with the user’s User ID.

14.3 Information and Photo Submission

Users decide whether to submit the information and photos required for an applicable service use.

Users may choose whether to grant camera or photo library permission.

If a user does not provide information or photos required for a particular service use, the applicable processing or resulting Personal Report may not be completed.

Declining to submit photos does not prevent the user from signing in, managing a Personal Profile, or accessing Personal Reports already associated with the user’s User ID.

14.4 Personal Report Access

After signing in, My Reports retrieves Personal Reports associated with the User ID linked to the current sign-in account.

If no report is associated with the User ID, My Reports will display:

No reports available yet.

14.5 Consent

Where processing is based on consent, users may withdraw that consent for future processing where permitted by applicable law.

Withdrawal does not invalidate processing lawfully completed before withdrawal.

Because Submitted Photos are subject to the short automatic deletion period described above, they may already have been deleted by the time a withdrawal request is received.

14.6 Account Deletion

Users may permanently delete their account and associated data through:

Profile → Delete My Account

15. User Privacy Rights

Subject to applicable law and applicable limitations, users may have the right to:

  • Request access to personal data associated with them;

  • Request correction of inaccurate or incomplete personal data;

  • Request deletion of personal data where applicable;

  • Withdraw consent where processing is based on consent;

  • Object to or restrict certain processing where applicable;

  • Request information about how personal data is used or disclosed; and

  • Raise a privacy enquiry or complaint.

Reasonable steps may be taken to verify the identity of a requester before responding to a privacy request.

Where necessary, VSURE may coordinate with ProXplor to fulfill requests relating to information stored or processed within ProXplor Nexus™ or the underlying ProXplor technology infrastructure.

16. Children and Minors

SEEHA Health is intended to be used in accordance with applicable legal age and consent requirements.

Where a user is a minor, any parental or guardian authorization or consent required by applicable law must be obtained before personal data is processed.

VSURE does not knowingly process personal data from minors in a manner that would violate applicable legal requirements.

17. Cookies and Website Technologies

SEEHA-related websites operated by VSURE may use cookies or similar technologies where reasonably necessary to:

  • Operate website functions;

  • Maintain secure sessions;

  • Remember user preferences;

  • Monitor service performance;

  • Diagnose technical problems;

  • Protect against fraud or abuse; and

  • Understand general website usage.

Where analytics technologies are used, they will be managed in accordance with applicable law and this Privacy Policy.

Users may control cookies through applicable browser settings. Disabling certain cookies may affect website functionality.

18. Third-Party Services and Independent Privacy Practices

SEEHA Health may include, rely on, or interact with services including:

  • Apple App Store;

  • Google Play;

  • Sign in with Apple;

  • Google Sign-In;

  • Participating Organizations;

  • Public-Sector Programs;

  • Independent Third-Party Service Providers;

  • Cloud and infrastructure providers; and

  • External websites or service links.

ProXplor Nexus™ and InferPheno™ Engine are proprietary ProXplor technologies supporting SEEHA Health and are not independent third-party services for purposes of this Privacy Policy.

Independent third parties may operate under their own privacy policies, notices, consent processes, and terms.

Where a Third-Party Service Provider independently collects information as part of its own service relationship with a user, that provider is responsible for its independent data-processing practices and applicable legal obligations.

Any contracted third party that receives or processes personal data in connection with SEEHA Health must provide appropriate protection for personal data as required by applicable law, contractual requirements, and applicable platform requirements.

19. Changes to This Privacy Policy

VSURE may update this Privacy Policy from time to time to reflect:

  • Changes to SEEHA Health;

  • Changes to Organization Access or Remaining Uses functionality;

  • Changes to information or photo submission functionality;

  • Changes to ProXplor technology integration;

  • Changes in data-processing practices;

  • Changes to Participating Organization, Public-Sector Program, or third-party relationships;

  • Changes in applicable legal or regulatory requirements;

  • Platform requirements;

  • Security requirements; or

  • Operational or technical changes.

The updated Privacy Policy will be made available through SEEHA Health or the applicable website.

Where required by applicable law, additional notice or consent will be provided before material changes take effect.

20. Contact Us

If you have questions about this Privacy Policy, SEEHA Health privacy practices, Organization Access, Submitted Information, Submitted Photos, Personal Reports, account deletion, privacy requests, consent withdrawal, or your personal data rights, please contact:

VSURE TECH SDN. BHD.
Privacy Contact
Email: info@vsure.life

VSURE will handle privacy enquiries, requests, and complaints in accordance with applicable law and, where necessary, coordinate with ProXplor regarding information stored or processed in ProXplor Nexus™ or through the underlying ProXplor technology infrastructure.

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